Security


The questions below should answer most queries you may have about your Alertus registration and the Alertus emergency contact system. Should you have any further queries please Contact Us.



Protecting your information On Line
At Alertus we use the highest industry standards in security to protect your information.
 
Accordingly we regularly monitor and review our IT security to counter any new security threats.



What happens if I forget or lose my password?

If you forget or lose your password please visit the Alertus website, or call 0800 201- 201, and request a new password to be sent to the email address or postal address registered on the Alertus emergency contact database.

For security purposes you will be required to correctly answer a security question before the new password will be sent to your email or postal address.

NOTE: If you cannot correctly answer any of these questions you will not be sent a new password but asked to re-register your property on the Alertus emergency contact database and pay for the registration.
 


What happens if I forget my username?
Your username is based on your own name and therefore should be easily remembered!!

NOTE: You will not be sent a new username and therefore you will need to re-register your property on the Alertus emergency contact database and pay for the registration.



What happens if I forget my security question or security answer?

If you forget the details of your security question or security answer you will be required to re-register your property on the Alertus emergency contact database and pay for the registration.
 

 
While your online
We have 128-bit SSL encryption to keep your information secure.
 
This basically means that your information travels over the internet as a sophisticated code that only we can unscramble.
 
Our secure website has an SSL certificate issued by Verisign to let you know that our website is genuine and secure.
 
For information on SSL certificates visit the Verisign website.


Our email security policy

We understand our obligation to protect our customers to the best of our ability from email phishing attacks. We have a very clear policy regarding how we talk to our customers via email.

Emails from Alertus will never:

   Ask you to divulge your username or password

   Ask you directly to login to Alertus via a link 

   Ask you explicitly to login to your Alertus profile

   Take you to a web page which explicitly prompts you to login to your Alertus profile

 


Protecting yourself online

There are a few simple things you can do to help protect yourself online; 

When using your Alertus profile

   Select a suitable password.

   Always protect your password.

   If you suspect your password is known by someone else, change it using the password reset facility on your profile;

   Always logout of your Alertus Profile when you have finished.

 

When using the internet

   Check that the website is secure, when you are entering in your personal information.

   Be careful with emails.

   Secure your computer.

 

Select a suitable password?

When you first register your property with Alertus, you will need to select a user name and password that you can remember.

 

Make sure this information is hard for anyone to guess.

 

Unsuitable passwords include number and letter combinations that may be easily guessed (e.g. 3456, ABC, 1111, AAA), passwords used by you for on line services, or other easily accessible personal information (e.g. birthdate, family, pet or street names).??

 

Always protect your password?

Never write your password down or give it out to anyone. Remember that we will never ask you for your Alertus password.

 

Changing your Password

It is also important that you change your online password regularly. To do this, login to your Alertus profile and click on the “Password Reset” button.

 

Let us know if you suspect that your password is known by someone.

It is important that you let us know as soon as you suspect or know that your Alertus password is known by someone else or if there has been any unauthorised activity on your profile. 

 

Always logout ?You should logout and close your browser window after you've finished using any Alertus service or if you are leaving your desk.

 

Check that the website is secure?

To check if a site is secure, look for https:// at the start of your browsers' address bar. You should also look for the padlock symbol in your browser window, to show that your session is being encrypted. You can then double-click on the padlock to see the level of security being used.?