The questions below should answer most queries you may have about your Alertus membership. Should you have any further queries please Contact Us.

What are two (2) levels of Alertus emergency contact registration?

The two levels are :
  • Business - for business customers only
  • Everyday - for residential and business customers
For more information on the registration packages please see Our Services.

How can I register to become a member of the Alertus emergency contact system?

You can register online here or by calling 0800 201- 201. We are open 24 hrs a day, 7 days a week.
You can also post in your registration form to Alertus PO Box 16067, Wellington 6242 OR PO Box 56-399 Dominion Road, Auckland 1446.

It is a service that enables the Police, Fire or Ambulance service to react quickly should an incident occur at your property.

How can I update or alter my Alertus emergency contact details?

You can update online here or by calling the Alertus call centre on 0800 201 201, 24 hrs a day, 7 days a week.

What happens after I complete my Alertus emergency contact registration?

Once you have registered, a unique password will be sent out to your nominated email or postal address once your registration is activated.

IMPORTANT: Please keep your user name and password secure for all future correspondence.

How quickly can I expect my Alertus registration to be activated if I register via the post?

All registrations should be effective within 7 days of receipt of the form.

How quickly can I expect my online Alertus registration to be activated?

All registrations completed online will be activated immediately.

How many emergency contact persons can I nominate under my Alertus registration?

You can nominate as many people as you like, and in which order they should be contacted. For more details please see Our Services.

What happens if I move or my emergency contact details change?

Should any of your property or emergency contact details change you must update your membership on the database.

If you move house or business to another location, you can simply transfer your Alertus membership to your new location. Just update your membership and request a new Alertus ID sticker online or by calling 0800 201-201.

This will ensure the Alertus emergency contact database is up to date and current to allow Police, Fire and Ambulance to react quickly should an incident or emergency occur at your property.

Can I register multiple properties with Alertus and have the same incident contact details for each property?

Yes. You can register multiple properties with the same incident contact details. However you will need to register and pay for each property seperately.

Who has access to my Alertus emergency contact information?

Access to your information is strictly restricted to New Zealand Police, New Zealand Fire service, Ambulance service and Alertus. For more information see our Privacy Statement.

How often to I need to renew my Alertus membership?

Registration is for one year. On expiry of your one year anniversary, Alertus will send you a notification of renewal by email or post. You can choose which.

Are any of my personal details released to a third party?

No. Alertus will only use your information for the purpose we have described and we will not pass on your details to any third party or government department unless you give us permission to do so. Please read our Privacy Statement.

In submitting my email address to Alertus, will I receive any junk emails?

No. Your email address will be used solely by Alertus to update you with the information directly requested by you. For more information see our Privacy Statement.